GOODS BELIEVED TO BE FAULTY
STEP 1- Contact Us
If you believe you have a problem with a product please call us first to see if we can help you troubleshoot any issues immediately.
Claims for short or damaged or faulty deliveries must be made within seven (7) days from the date of delivery. Please make sure you note any external packaging damage upon the receipt from the freight company
Please make sure you have at hand your invoice number and invoice details when you call us.
Should the issues not be able to be resolved over the phone we will ask you to email Lemac as well with as much information as possible at websales@lemac.com.au
Please make sure you include
- your invoice number
- full contact details
- as much technical information as possible especially re suspected faulty goods- if applicable please email examples on media (if not too data heavy)
STEP 2- Return Goods Authority (RGA) & Return of Goods
We will assess your request and if applicable a Return Goods Authority (RGA) will then be issued An RGA is not a guarantee of a refund but the beginning of the process to sort the problem. Goods will then be assessed following return.
Please note that no goods should be returned to Lemac without prior authorization.
An RGA must accompany all return goods along with
- a copy of the original invoice
- full contact details
- all information explaining reason for return and if possible media examples of the problem if applicable ( make sure all media supplied is backed up and clearly labeled)
- please write the RGA given on the address document as reference.
Please note that Lemac is not responsible or personal data or items left in returned goods.
Goods must be returned to the Lemac branch elected on the RGA. All responsibility for the return of goods including freight is with you the customer - please make sure you have adequate insurance cover for goods being returned.
Where goods are being returned to LEMAC, you must ensure that they are returned complete together with all packaging, operations manuals, warranty cards and accessories. Goods must be packaged securely as any damage incurred as a result will be your responsibility. Please do not tape or write anything on the item or the original packaging. Doing so will result in a 20% re-stocking fee charge.
STEP 3 -Resolution
If goods are determined to be faulty items may be repaired or exchanged at our discretion for the same model or manufacturer's equivalent model under the terms of warranty. Lemac will pay the freight costs associated with return to manufacturer for repair and the return to the customer if under warranty.
GOODS INCORRECTLY ORDERED - CHANGE OF MIND
Please note whilst Lemac makes every effort to supply its customers of the specifics of the professional and broadcast products it carries, it is ultimately the customer's responsibility to understand the specifications, capabilities and limitations of the products purchased.
Failure on the customer's part to do so does not automatically warrant a no-charge refund or exchange.
So if you change your mind we will not necessarily give you a refund or exchange of product.
Claims for exchange or refund must be made within seven (7) days from the date of delivery.
STEP 1- Contact Us
Please make sure you have at hand your invoice number and invoice details when you call us.
Should the issues not be able to be resolved over the phone we will ask you to email Lemac as well with as much information as possible at websales@lemac.com.au
Please make sure you include
- your invoice number
- full contact details
- reason for return
STEP 2- Return Goods Authority (RGA) & Return of Goods
We will assess your request and if applicable a Return Goods Authority (RGA) will then be issued An RGA is not a guarantee of a refund but the beginning of the process. Goods will then be assessed following return.
Please note that no goods should be returned to Lemac without prior authorization.
An RGA must accompany all return goods along with
- a copy of the original invoice
- full contact details
- all information explaining reason for return
- please write the RGA given on the address document as reference
Please note that Lemac is not responsible or personal data or items left in returned goods.
Goods must be returned to the Lemac branch elected on the RGA. All responsibility for the return of goods including freight is with you the customer - please make sure you have adequate insurance cover for goods being returned.
Where goods are being returned to LEMAC, you must ensure that they are returned complete together with all packaging, operations manuals, warranty cards and accessories. Goods must be packaged securely as any damage incurred as a result will be your responsibility. Please do not tape or write anything on the item or the original packaging. Doing so will result in a re-stocking fee charge.
STEP 3 - Resolution
In the case where goods have been incorrectly ordered and Lemac accepts return of the goods
a restocking fee of twenty (20) percent of the purchase price of the goods will be charged on opened boxes.
Refunds if offered on returned items will be issued in the same payment form as tenured at the time of purchase.
EXCLUSIONS:
Lemac does not accept returns / refunds on the following items:
- Media
- Software
- Hard drives
- Special Order Items -No return of goods will be accepted and no refund will be issued by LEMAC for any goods and/or services specifically acquired for the customer.
- Items on sale, specials and secondhand items.
Please note that Lemac is not responsible for any consequential damage resulting from the sale or use of any merchandise bought from us. We are responsible for the monetary value of the merchandise only.